This Refund & Cancellation Policy explains how billing, cancellations, and refunds work at Redeyed Corporation, a Nevada corporation ("Redeyed", "we", "us", or "our"). We want our billing to be fair and easy to understand: you can always cancel, and we describe below the limited situations in which refunds are available. This Policy is part of, and should be read together with, our Terms of Service, and nothing in it limits any non-waivable rights you have under applicable consumer-protection law.
This Policy covers auto-renewing subscriptions and one-time prepaid "credits" applied to tool and API usage. Direct payments may be processed by Stripe, PayPal, or Coinbase Commerce. Purchases made inside an Apple application are processed by Apple and are also subject to Apple's billing, cancellation, and refund rules. You can cancel your subscription at any time, and we explain below what happens to access and billing.
Our paid plans are billed as monthly subscriptions that renew automatically. You can cancel whenever you like.
For a subscription purchased directly from Redeyed, go to your account's billing settings and cancel there. If the self-service method fails, email [email protected] and we will assist. For a subscription purchased through Apple's App Store, cancel through your Apple ID subscription settings; Apple controls that billing relationship, and deleting the Redeyed app does not itself cancel an App Store subscription. Cancel before the renewal date shown by the applicable billing provider.
By starting a paid subscription, you authorize us and our payment processors to automatically renew your subscription each month at the then-current price, using your stored payment method, until you cancel. Renewal continues until you cancel as described above. If we make a material change to your subscription price, we will notify you in advance (for example, by email) so that you can review the change or cancel before it takes effect. Continued use after a price change becomes effective constitutes acceptance of the new price.
Because access begins immediately and continues through the period you have paid for, we generally do not provide prorated refunds for partial billing periods. That said, we want our customers to be treated fairly:
Goodwill refund window. As a goodwill matter, we will consider a full refund of your most recent subscription charge if you request it within 7 days of that charge and the paid Services were not materially used during that period. These requests are granted at our reasonable discretion. Just email [email protected] with the email on your account and the date of the charge.
Separately, refunds for verified billing errors or duplicate charges are always provided. If you were charged in error or charged twice for the same thing, contact us and we will make it right. Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your payment provider.
Apple purchases. Apple controls and decides refunds for transactions processed through the App Store. Submit those requests through Apple's purchase-history or refund process. We may provide supporting account information, but we cannot issue or promise an App Store refund ourselves. This does not limit rights you may have against Apple or Redeyed under mandatory law.
Credits are sold in packs and are applied to tool and API usage as you consume them. Because credits unlock immediate, compute-intensive actions, the following terms apply:
The exception in Section 5 for verified billing errors and duplicate charges applies to credit purchases as well.
If a renewal charge fails, we may retry the charge, downgrade your account, or suspend paid features until payment is resolved. Suspension or downgrade for non-payment does not relieve you of amounts already due — you remain responsible for any outstanding balance for Services provided. We will generally let you know when a payment fails so you have a chance to update your payment method.
If you have a billing concern, please contact [email protected] first — we can almost always resolve issues faster than a bank dispute, and we are happy to help. Filing a chargeback or payment dispute without first contacting us may result in suspension of your account while we investigate, along with forfeiture of any remaining credits and recovery of disputed amounts and associated fees. Disputing valid charges may also affect your standing under our Acceptable Use Policy.
Where you choose to pay with cryptocurrency (processed by Coinbase Commerce), some terms differ from card payments because of how blockchain transactions work:
Nothing in this Policy limits or waives rights that cannot be waived under applicable consumer-protection law. If you are an EU or UK consumer, a statutory withdrawal period may apply to a distance contract, subject to legally defined exceptions and local implementation.
For a service that begins during a withdrawal period at your express request, you may be responsible for a proportionate amount for service supplied before a valid withdrawal. The right is lost for a fully performed service only where the legally required prior consent and acknowledgement were obtained. For online digital content supplied immediately, the right may be lost when supply begins only after the legally required express consent and acknowledgement. We will not treat a statutory withdrawal right as waived merely because you visited the site or created an account.
Prices shown may be exclusive of applicable taxes (such as sales tax, VAT, or GST), which will be added at checkout where we are required to collect them. You are responsible for any taxes associated with your purchases other than taxes based on our net income.
We may update this Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Changes take effect when posted unless we state otherwise, and apply to charges made after they become effective. Your continued use of the Services after changes become effective constitutes acceptance of the revised Policy.
For billing questions, cancellations, and refund requests, email [email protected]. For general inquiries, email [email protected], and for legal matters, email [email protected].
Redeyed CorporationSee also our Terms of Service, Privacy Policy, and Acceptable Use Policy.
