Last updated: June 22, 2026

This Refund Policy explains when and how refunds are available for Redeyed.com membership subscriptions and prepaid credits. It forms part of, and should be read together with, our Terms of Service. Nothing here limits any non-waivable rights you have under applicable consumer-protection law.

1.Subscriptions

Paid memberships (up to and including Monarch) are billed in advance for each billing period and renew automatically until cancelled.

• You can cancel any time from your billing settings. Cancellation stops future renewals; your benefits continue until the end of the period you have already paid for.
• Subscription fees for a completed or in-progress billing period are generally non-refundable, except where this policy or the law provides otherwise.
• We do not provide prorated refunds for partial periods after a cancellation, unless required by law or expressly agreed by us.

2.Prepaid Credits

Unused credit balances are likewise non-refundable except where required by statutory cooling-off rights (see below) or where we determine, at our discretion, that a refund is appropriate (for example, a verified billing error or a duplicate purchase). Credits have no cash value and are not exchangeable for money.

3.14-Day Cooling-Off (EU/EEA & UK)

If you are a consumer in the EU/EEA, the UK, or another jurisdiction with equivalent rights, you may have a 14-day right of withdrawal from the date of purchase.

• For subscriptions, you may withdraw within 14 days and receive a refund of amounts paid, less a deduction proportionate to any service already provided during that period if you asked us to begin immediately.
• For prepaid credits and digital content, where you expressly request immediate access and acknowledge that doing so causes you to lose your withdrawal right for credits already consumed, the cooling-off right applies only to credits that remain unused.

To exercise this right, contact us within the 14-day window using the details below.

4.Pro-Ration, Upgrades & Downgrades

• Upgrades take effect immediately; we may charge a prorated amount for the remainder of the current period and adjust your credit allowance accordingly.
• Downgrades take effect at the start of your next billing period. Plan-included credit allowances reset on renewal and do not roll over.
• Closing your account or downgrading does not generate a refund of fees already paid for the current period.

5.How to Request a Refund

To request a refund or exercise a cooling-off right, email [email protected] or use our contact page. Please include the email on your account, the transaction date, and the reason for the request. Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your provider.

6.Chargebacks

If you have a billing concern, please contact us first — we can usually resolve issues faster than your bank. Initiating a chargeback or payment dispute without first contacting us, or for charges that are valid under this policy, may result in immediate suspension of your account, forfeiture of remaining credits, and recovery of disputed amounts and associated fees. Fraudulent disputes may also affect your standing under our Acceptable Use Policy.

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Questions? Reach us at [email protected] or via the contact page. See also our Terms of Service and Privacy Policy.